Services Agreement
The terms below cover our measurement plans, our one-time reports, and how billing and cancellation work.
Last updated: September 26, 2026. Agreement version: 2026-09-26.1. The previous version, 2026-09-21.1, is kept unchanged at its own address.
1. Parties
This agreement is between Lighthouse Pro, LLC ("Lighthouse Pro", "we", "us") and the customer purchasing services ("Client", "you").
2. What we sell
Lighthouse Pro sells two things: monthly measurement plans and one-time reports. Lighthouse Pro does not sell website builds; customers who bought one before September 13, 2026 keep everything section 5 says they own, and the version of this agreement they accepted stays at its own address. The exact plan, options, and prices for a purchase are the selections shown at checkout and stored with the Stripe Checkout Session. Current prices are published on the pricing page; the price shown at checkout is the price charged.
3. Measurement plans
The measurement plans are Starter at $99 per month, Growth at $249 per month, and Pro at $499 per month. Every plan is month to month: there is no term commitment on any plan, and either party may cancel at any time, effective at the end of the current billing period.
Every plan includes a weekly report delivered as a private link by email, covering the measurements included in the plan tier as described on the pricing page at the time of purchase. Starter includes support by email. Growth includes walkthroughs with the team every other week, and Pro includes weekly walkthroughs with the team. A walkthrough with the team is a scheduled meeting where a team member walks through your report and plan with you. During the first month of any Growth or Pro plan, walkthroughs with the team are weekly regardless of tier.
Plan measurements are informational analyses generated from public data and third-party measurements. They are provided as-is, without any guarantee of search rankings, traffic, or business outcomes.
3a. The plan guarantees
The first-month guarantee. Every new measurement plan carries a first-month guarantee: if, within fourteen days after the first monthly billing period ends, Client tells us the plan did not deliver what this agreement describes (a clear, measured picture of where the business stands and what to do next), Lighthouse Pro refunds that first monthly payment in full. This guarantee applies once per Client and does not cover one-time reports.
The walkthrough guarantee. If Lighthouse Pro misses a scheduled walkthrough with the team and does not hold a replacement walkthrough at a time Client accepts within the same calendar week, that month's plan fee is refunded on Client's request. A walkthrough moved at Client's request does not trigger this guarantee.
Neither guarantee promises search rankings, traffic, or business outcomes; they guarantee the service itself. Plans deliver measurement, reporting, and guidance: the walkthrough with the team ends with recommended actions, and carrying them out is Client's choice: larger work is quoted separately and done only on Client's approval.
4. One-time reports
The Visibility report is a one-time purchase delivered as a secure link by email the moment it is built, usually within an hour of purchase and within 24 hours on a busy day, at the price shown at purchase. The Market report is a one-time purchase of $99 for up to 40 zip codes, plus $1 for each additional zip code, up to 100 per order: a report on the businesses competing in the zip codes the buyer selects, built from searches of those zip codes run on the day of the order, together with the local business records we already hold, listing the businesses found and what was measured for each. It is sent as soon as it is built, and a person then reviews it, so that any value our systems could not settle is checked by a human reviewer; until that review is done, the report says so at the top. It is delivered by email within twelve hours of purchase, usually in about an hour, with a report link valid for ninety days.
Reports are informational analyses generated from public data and third-party measurements at the time of generation. They are provided as-is, without any guarantee of search rankings, traffic, or business outcomes. Report links are private to the recipient and expire; refreshed links are available on request. Every paid report includes a complimentary thirty-minute walkthrough call on request. Beyond that walkthrough, report products do not include website changes, SEO services, or consulting unless purchased separately.
5. Ownership
The Client owns their business content and their measured history: every report, every measurement and every export made for them under a plan. If the Client leaves, the measured history goes with them. Clients who bought a website build under an earlier version of this agreement own that website and its domain exactly as that version says.
Lighthouse Pro may reuse general layout patterns, code patterns, systems, and template components that are not unique Client content.
6. Billing, cancellation, and failed payments
Plans bill monthly through Stripe from the purchase date. One-time purchases are due at checkout. To cancel, sign in and open Manage billing, or write to admin@lighthousepro.ai; billing stops at the end of the month you have paid for. Cancelling takes no more effort than signing up did.
In one sentence: plans are month to month, and one-time reports are paid once.
Failed payments may pause reports and walkthroughs with the team until the account is brought current.
7. Refunds
If a purchased report cannot be delivered, the report fee is refunded. Plan refunds are governed by the guarantees in section 3a.
8. Client responsibilities
Client is responsible for providing accurate business information, approvals, access invitations where a plan needs them, and timely feedback. Delays in approvals or third-party access may delay delivery.
9. Referral program
When the referral program is active, Clients may share a personal referral code. When a new customer completes a qualifying purchase using that code, both parties may receive one free month of their monthly plan (or an equivalent credit), applied after Lighthouse Pro verifies the referral. Referral credits have no cash value, may be limited per account, and the program may be modified or ended at any time. Self-referrals and fraudulent redemptions are void.
10. Limitation of liability
Lighthouse Pro is not responsible for indirect damages, lost profits, ad performance, search ranking guarantees, third-party platform outages, registrar issues, or email and provider failures. Our total liability is limited to amounts paid to Lighthouse Pro for the affected service during the prior three months.
11. Electronic acceptance
By completing a checkout for any plan or report, Client accepts this agreement electronically. Lighthouse Pro stores the server-authoritative agreement version, a SHA-256 hash of this document, the acceptance time, the normalized purchase selection, and the Stripe Checkout Session identifier as the acceptance record.
11a. Text messaging (SMS) program
Lighthouse Pro SMS is our text messaging program. When you speak with our team by phone and ask us to text you information — for example a preview link for a website design prepared for your business, or details about a meeting you scheduled with us — we send those requested messages to the number you provide or confirm on that call, and we reply when you text us first. Message frequency varies and is typically low (a few messages per conversation). Message and data rates may apply.
You can opt out at any time by replying STOP to any message, which immediately unsubscribes you. For help, reply HELP or contact admin@lighthousepro.ai. Consent to receive text messages is not a condition of purchasing any service. Mobile phone numbers and text opt-in information are never shared with or sold to third parties for their marketing purposes. Wireless carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.
12. Contact
Questions about this agreement can be sent to admin@lighthousepro.ai.